A page or session will not load
Check the connection, reload once and compare a standard browser tab if you arrived through another app. An updated browser or a second browser can help narrow an issue to one session or extension.
Know how to sign back in before removing site data. Clearing cookies may end the session but does not cancel payment or delete an account. One failing page is not enough to confirm that the whole service is down.
A reply or generation does not finish
Inspect the character or tool, account access, balance and exact notice. Give a pending request time before submitting more. If another character responds, record that the issue appears limited to one conversation.
An error marked Refunded should be compared with the balance and history. For a moderation flag, use review and reporting, not repeated disguised requests. A finished result you did not like needs a creative revision rather than a technical failure report.
A purchase completed without the expected access
- Match the signed-in address and method to the receipt.
- Check whether the bank entry is pending or completed.
- Use subscription sync in Profile.
- Inspect the current plan or coin balance again.
- Send support the reference if the entitlement remains missing.
Do not purchase again just to test a pending transaction. The payment guide covers declines and purchased keys separately.
Keep enough detail to reproduce the problem
Include the browser, device, feature, relevant character and approximate time with time zone. Quote the exact notice and say which checks changed the result. For billing, add the receipt reference and account address.
Use our support channel without sending passwords, verification codes or complete card details. Preserve a chat or result you need; deleting it should not be the first diagnostic step.