Send the reference and a clear reason
Open Request Help in Profile or email [email protected] from the account address. Give the product, amount, currency, date and receipt reference, followed by a concise account of the issue.
For an apparent duplicate, distinguish a pending authorization from a completed payment if the bank shows that information. Keep the request and reply together. Never include a password, login code or complete card number.
Check usage and product type
Our payment-help guidance restricts refunds after more than a quarter of the purchased product has been used. That makes an unused purchase different from a fully consumed allocation. Annual purchases can need a separate full or partial assessment.
A generation error saying Refunded concerns an account credit, not necessarily a payment reversal. Use failed-generation checks when the issue is a missing coin or allowance credit.
Apply the conditions relevant to your location
The Refund Policy describes a 14-day reporting window for defects or service materially different from its description. It also includes withdrawal provisions for eligible consumers in the EEA, UK and Switzerland. Immediate digital-service consent and what has already been provided can affect the conditions.
Cryptocurrency has separate final-payment restrictions subject to applicable requirements. Ask for review of the actual purchase rather than assuming that one short rule decides every transaction or guarantees approval.
Inspect renewal separately
If you also want to prevent another subscription charge, finish cancellation. Sending a general billing message is not the same as completing that account control.
Keep the paid account and purchase records accessible while the request is open. Do not remove the account merely to raise a refund question.